Privacy Policy

Privacy Policy

Scrub Club Ltd
Last updated: April 2025

1. Introduction

Welcome to Scrub Club Ltd (“we”, “our”, “us”). We’re committed to protecting your personal data and being transparent about how we use it. This Privacy Policy explains how we collect, use, and share your information when you use our mobile car wash platform or visit our website at www.scrubclub.uk.

If you have any questions, please contact us at admin@scrubclub.uk.

2. Information We Collect

2.1 Personal Information

When you register with us or book a service, we collect:

  • Full name

  • Address (for service visits)

  • Email address

  • Phone number

  • Vehicle information

  • Payment details (processed securely by third parties)

2.2 Platform Usage Data

We may collect:

  • Device information

  • IP address

  • Location data (if you enable location sharing)

  • Website or app usage statistics (for analytics and service improvements)

3. How We Use Your Information

We use your information to:

  • Deliver mobile car wash services at your chosen location

  • Assign your booking to a technician

  • Send confirmations, updates, and reminders

  • Handle billing and subscriptions

  • Improve our platform and user experience

  • Send relevant offers or updates (if you’ve opted in)

4. Technician Access

When you book a wash, your name, service address, vehicle details, and phone number will be shared with the assigned Scrub Club technician. This is essential so they can locate your vehicle and complete the job.

Technicians only have access to the information needed to carry out the service and are trained to handle customer data responsibly.

5. Legal Basis for Processing

We rely on the following lawful bases:

  • Consent (for marketing)

  • Contractual necessity (to provide services)

  • Legitimate interests (to operate and improve our business)

  • Legal obligations (to comply with regulations)

6. Who We Share Your Data With

We never sell your personal data. We may share it with:

  • Our Scrub Club technicians

  • Payment processors (e.g., Stripe or GoCardless)

  • Hosting and IT service providers

  • Regulatory or legal authorities (if required)

7. Data Security

Your data is stored securely using encryption and strict access controls. We regularly review our systems to ensure your information is protected from loss, misuse, or unauthorised access.

8. Data Retention

We retain your information for as long as necessary to:

  • Provide services

  • Maintain accurate business records

  • Comply with legal and tax obligations

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Request correction or deletion

  • Withdraw consent (e.g., for marketing)

  • Object to processing

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Cookies

Our website may use cookies to enhance user experience. You can disable cookies through your browser settings, although this may affect functionality.

11. Third-Party Links

We may include links to other websites. We’re not responsible for their content or privacy practices, so please review their policies if you click through.

12. Updates to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available at www.scrubclub.uk, and we’ll notify you of significant changes via email.

13. Contact Us

For privacy-related enquiries, contact:
Scrub Club Ltd
Email: admin@scrubclub.uk
Website: www.scrubclub.uk

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